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Shipments and Returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail or a courier with tracking and drop-off with or without signature. If you prefer special delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

In the unfortunate event of fish that arrive dead, please contact us immediately and return the deceased fish in a jiffy bag to the address provided, once confirmed you will be offered a refund or a replacement. Photographic evidence can also be accepted.